Privacy Policy: Events Tickets Australia

Effective Date: 02 Feb 2026

At Events Tickets Australia, we value the trust you place in us when sharing your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect “Personal Information” as defined by the Privacy Act, which is necessary to facilitate your ticket purchases. This includes:

• Personal Identifiers: Name, email address, phone number, and residential address (if required for billing).

• Transaction Details: Records of tickets purchased, event dates, and payment confirmations.

• Technical Data: IP addresses, browser types, and usage patterns collected via cookies to optimize site performance.

2. Payment Processing & Security

We partner with Stripe to ensure the highest level of security for your financial information.

• Secure Transactions: Your payment card details are collected and processed directly by Stripe via an encrypted connection.

• No Storage of Card Data: Events Tickets Australia does not store your full credit or debit card numbers, CVV codes, or expiry dates on our servers.

• Stripe’s Privacy: Stripe handles your data in accordance with their own privacy policy (available at stripe.com/au/privacy).

3. Purpose of Collection

We collect and use your personal information for the following purposes:

• Service Delivery: To process bookings, issue tickets, and provide customer support.

• Event Communication: To notify you of essential updates (venue changes, cancellations, etc.).

• Safety & Verification: To verify your identity at the event entry point.

• Legal Compliance: To meet tax, accounting, and legal obligations under Australian law.

• Direct Marketing: If you provide explicit consent, we may send you information about upcoming events. You may opt out (unsubscribe) at any time.

4. Disclosure of Information

As a ticketing intermediary, we share your information with:

• Event Organisers: Your name and contact details are shared with the specific Event Organiser to facilitate entry management and event safety.

• Service Providers: Trusted partners like Stripe (payments) and IT infrastructure providers.

• Related Entities: We may share data with our related entity, Events Tickets New Zealand, for administrative or marketing purposes (where you have consented).

• Authorities: If required by law or to protect the safety and rights of our users.

5. Overseas Data Disclosure

Because we operate in both Australia and New Zealand, your personal information may be disclosed to recipients located in New Zealand. We take reasonable steps to ensure that any overseas recipient treats your personal information with a level of protection similar to the Australian Privacy Principles.

6. Data Security and Storage

• Protection: We implement industry-standard security measures, including SSL encryption and secure server firewalls, to prevent unauthorized access or misuse.

• Retention: We retain information only for as long as necessary to fulfill the purposes outlined or as required by the Corporations Act 2001 (Cth) for financial record-keeping.

7. Your Rights (Access and Correction)

Under the Privacy Act, you have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request that we correct any inaccurate or out-of-date information.

• Complaints: If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us using the contact details below. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Cookies and Digital Tracking

Our website uses cookies to enhance your experience. You can manage your preferences through your browser settings, though some site features may be limited if cookies are disabled.

9. Changes to This Policy

We may update this policy periodically. The “Effective Date” at the top will indicate when it was last revised.

10. Contact Us

For privacy inquiries or to exercise your rights, please contact us:

• Company: CODE PIXELS CREATIVE PTY LTD
• Trading as: Events Tickets Australia
• Website: www.eventstickets.com.au
• Email: support@eventstickets.com.au